Refund Policy – Pure THC Vape Shop
At Pure THC Vape Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below is our comprehensive refund policy to ensure a smooth and hassle-free return process.
Returns
Eligibility for Returns:
- Products must be returned within 30 days of the purchase date.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items:
- Gift cards
- Discounted or sale items
- Products marked as non-returnable on the product page
How to Initiate a Return
- Contact Customer Support: Email us at support@purethcvapeshop.com to request a return authorization.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to send your item back.
- Ship the Item: Pack the item securely and include the return authorization number. Ship the item to the address provided by our customer support team.
Refunds
Processing Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.
Partial Refunds:
- In certain situations, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at support@purethcvapeshop.com for further assistance.
Shipping Costs
Return Shipping Costs:
- Customers are responsible for paying return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange Shipping Costs:
- If you are exchanging a defective or damaged product, we will cover the shipping costs for the replacement item.
International Returns
For international returns, please note:
- You are responsible for ensuring the return shipment and paying any associated shipping costs, customs fees, or duties.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please contact our customer service team at support@purethcvapeshop.com
At Pure THC Vape Shop, we are dedicated to providing high-quality products and excellent customer service. Thank you for choosing us for your THC and CBD needs. Visit purethcvapeshop.com to explore our wide range of products today.